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Operations Specialist

Wacker Neuson Group

This is a Full-Time position in Menomonee Falls, WI posted January 23, 2023.


Build your career with a leading global manufacturer of high-quality construction equipment and compact construction machines. Enjoy the excitement of working in multiple industries including construction, landscaping, agriculture, architecture or municipal bodies including recycling, energy and rail transport. Headquartered in Munich, Germany with production and development in Germany, Austria, US, Philippines, Serbia, Brazil and China, Wacker Neuson employs more than 5,500 people. With over 50 affiliates and 140 sales and service stations across the globe, there is plenty of opportunity for you to build your career with Wacker Neuson.


The Sales Operations Support Specialist’s primary role is to support the US sales organization with the administration and coordination of sales programs, dealer development, and sales analytics while serving as the liaison between our internal resources and field sales staff in these same areas of the business. The Sales Operations Support Specialist/Sales Administrator provides support to Sales Management for the various customer channels and safeguards sales-related data.


Sales Administrative Functions:

Publishes communications and announcements regarding sales and marketing programs for accounts both to the field and the affected customers.

Administration of our Dealer Development activities including evaluation of dealer candidates, contracting and onboarding

Provides first-level C4C user support

Administration of the Share Point site

Provides data and reporting as needed to key accounts and associations

Administration, tracking, and communication of customer rebates

Coordinates and publishes price books and ordering guides

Coordination of events for both employee and dealer meetings

Assists sales management with the creation of sales presentations

National Account Sales Support Functions:

  • Coordinates the development, monitoring, and analysis of sales programs
  • Tracks, documents and coordinates payment of all applicable customer rebate programs
  • Responsible for tracking co-op program for National Accounts
  • Maintains and publishes National Account summary
  • Maintains vendor portal content for National Accounts

Sales-related Master Data Management:

  • Creates and maintains customer address data, business partners, discounts, and hierarchy data in SAP
  • Processes ECNs for sales data set-up (sales org tabs)
  • Audits sales material master data and communicates errors to affected parties and assesses impact of changes
  • Provides AEM sales data reporting

Special Projects:

  • Participates in company projects as directed
  • May participate in sales shows, trade events, and off-site sales presentations
  • May require some travel to support FSF initiatives or training
  • Follows and promotes company and sales policies and procedures


Performs all job functions in a safe manner and maintains safety awareness

Reports known accidents, injuries and unsafe practices and/or conditions to supervisor


Note: Additional years of experience or education may be substituted for each other as determined by Human Resources.

  • An Associate’s Degree in a related business field required. Bachelor’s Degree in related business field preferred.
  • A minimum of 1 year of experience working in an inside sales support role, preferable within a manufacturing organization with a remote field sales force.
  • Experience working with an Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) system is preferred.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Excel, Word, PowerPoint and mapping software
  • Highly organized, attention to detail and ability to communicate with individuals at all levels of the organization.
  • Occasional travel up to 5% within the US.

Physical Demands and/or Work Environment:

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Up to 10% of time spent in manufacturing environments around industrial equipment. Able to travel up to 10% to other Company locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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