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Technical Support Representative

Ceramic Industrial Coatings

This is a Full-Time position in Osseo, MN posted January 23, 2023.

Ceramic Industrial Coatings is a leading manufacturer and distributor of paints and coatings with strong market positions in the industrial wood coatings industry. Headquartered in Minneapolis MN, we have operated for over 50 years with a strong passion for paint. Our growth and commitment to excellence has directed us to recruit for a Technical Service Representative.

This is a full-time position and is based out of our Osseo, MN location. Ceramic Industrial Coatings is proud to offer a competitive wage, Annual Bonus Plan, 401K match, health & dental insurance, and much more. Successful candidates must perform each job responsibility safely, effectively, and in a timely manner.

Candidate must have experience in the Wood Coatings Industry.

Principal Responsibilities:

  • Monitor finishing lines for adherence to the established customer’s coating operation
  • Provide daily on-site customer support in troubleshooting coatings problems and provide corrective actions
  • Perform line audits to solve application problems and identify ways to improve the efficiency of the process
  • Establish work instructions and provide training to plant personnel for product application and technical information
  • Adhere to all established safety rules, procedures, and code of conduct within the company
  • Monitor and check incoming materials for color and quality
  • Make minor modifications to materials when necessary to improve application
  • Provide inventory tracking and forecasting so that the customer has an adequate supply of material
  • Attend customer meetings related to finishing and deliver weekly call reports to Sales Manager outlining reviews and activities
  • Establish strong customer relationships with customer employees and managers
  • Identify joint Continuous Improvement Projects for CIC and Customer
  • Track progress of CI Projects + hold weekly update calls with CIC/Customer finish team + Monthly reviews with Plant Management

Qualifications:

  • 2-5+ years’ experience in Wood Coatings for furniture/building products manufacturing (Wood finishing experience preferred)
  • Strong Knowledge of practical color formulating + an understanding of color theory
  • Proven ability to solve problems and support the customer manufacturing application systems
  • Ability to work independently and balance priorities in a fast-paced environment
  • Practical thinker with analytical reasoning and problem-solving skills
  • Project and effective leadership skills
  • Excellent communication skills to write and verbally deliver correspondence effectively to all levels of employees and management
  • Ability to train and demonstrate
  • Basic Computer skills; email, drafting reports, etc.
  • Ability to wear required personal protective equipment and ability to stand for long periods of time

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off

Experience:

  • Manufacturing: 2 years (Required)
  • Coatings Experience: 2 years (Required)

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