Technical Support Representative

Ceramic Industrial Coatings is a leading manufacturer and distributor of paints and coatings with strong market positions in the industrial wood coatings industry. Headquartered in Minneapolis MN, we have operated for over 50 years with a strong passion for paint. Our growth and commitment to excellence has directed us to recruit for a Technical Service Representative.

This is a full-time position and is based out of our Osseo, MN location. Ceramic Industrial Coatings is proud to offer a competitive wage, Annual Bonus Plan, 401K match, health & dental insurance, and much more. Successful candidates must perform each job responsibility safely, effectively, and in a timely manner.

Candidate must have experience in the Wood Coatings Industry.

Principal Responsibilities:

• Monitor finishing lines for adherence to the established customer’s coating operation
• Provide daily on-site customer support in troubleshooting coatings problems and provide corrective actions
• Perform line audits to solve application problems and identify ways to improve the efficiency of the process
• Establish work instructions and provide training to plant personnel for product application and technical information
• Adhere to all established safety rules, procedures, and code of conduct within the company
• Monitor and check incoming materials for color and quality
• Make minor modifications to materials when necessary to improve application
• Provide inventory tracking and forecasting so that the customer has an adequate supply of material
• Attend customer meetings related to finishing and deliver weekly call reports to Sales Manager outlining reviews and activities
• Establish strong customer relationships with customer employees and managers
• Identify joint Continuous Improvement Projects for CIC and Customer
• Track progress of CI Projects + hold weekly update calls with CIC/Customer finish team + Monthly reviews with Plant Management

Qualifications:

• 2-5+ years’ experience in Wood Coatings for furniture/building products manufacturing (Wood finishing experience preferred)
• Strong Knowledge of practical color formulating + an understanding of color theory
• Proven ability to solve problems and support the customer manufacturing application systems
• Ability to work independently and balance priorities in a fast-paced environment
• Practical thinker with analytical reasoning and problem-solving skills
• Project and effective leadership skills
• Excellent communication skills to write and verbally deliver correspondence effectively to all levels of employees and management
• Ability to train and demonstrate
• Basic Computer skills; email, drafting reports, etc.
• Ability to wear required personal protective equipment and ability to stand for long periods of time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience:

• Manufacturing: 2 years (Required)
• Coatings Experience: 2 years (Required)