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16298 – Manager, Public Affairs

Humber River Regional Hospital

This is a Contract-Staffs position in Toronto, ON posted November 11, 2022.

Manager, Public Affairs

Posting Date 6 days ago(11/16/2022 8:34 AM)
  • Program
  • Public & Corporate Communications
  • Department/Unit
  • Public & Corporate Communications
  • Employee Type
  • Temporary Full-Time
  • Employee Group
  • Management
  • Job ID
  • 2022-16298
  • Job Category
  • Communication

Position Profile

Humber River Hospital. Lighting New Ways In Healthcare.

Six years since opening our doors as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We are looking for a Manager, Public Affairs to provide high-level corporate and public communication assets, manage corporate media relations matters. Providing expert communications counsel and services to support the delivery of Humber River Hospital’s communications strategies.

Employment Type: Temporary Full Time (approxiamtely 6 months)

Reporting Relationship: Director, Corporate Communications and Community Relations

Responsibilities:

  • Anticipate and develop content to support response to or engagement with external media outlets or create external channels for Humber River Hospital as appropriate. Analyze coverage and outlets to determine best strategy for response. Identify opportunities, build and execute programs within the Humber River Hospital framework to build the brand and reputation of the hospital.
  • Draft and review responses to media inquiries, briefing notes and media releases to ensure consistent messaging related to the Hospital’s branding guidelines and communication policies
  • Support and occasionally lead the development of media strategies
  • Prepare and train other team members/subject matter experts within hospital to serve as spokespersons.
  • Serve as spokesperson as needed.
  • Lead the development and production of internal and external communication materials in alignment with corporate priorities.
  • Use exceptional strategic communications planning, writing, and editing skills (including internal and external communication needs) and develop communication programs and content to support the business needs of Humber River Hospital.
  • Support Director, VP and CEO in executing communication for all audiences, including slides, speeches and all employee messages.
  • Corporate and departmental/clinical issues management (for example public relations impact, media issues, brand protection and promotion)
  • Address complex public relations risks and issues associated with the content, production, distribution, and overall quality of external and internal communication, as referred from direct reports (e.g. negative media attention, user feedback, public relations issues)
  • Develop relationships with peers and associates across the organization to understand Humber River Hospital’s business/operations activities, to identify communications requirements, to share information and to resolve issues.
  • Manage relationships with internal and external stakeholders (where applicable) to ensure project/communications deliverables and expectations are effectively managed.
  • Build relationships with industry colleagues, government representatives, and media/communications organizations to remain current on industry best practices and emerging programs, products and trends.
  • Support the Director by playing a key role in both proactive and reactive issues management.
  • Responsible for a designated client portfolio, and also plays a key role in building, leading and supervising the team, including an assessment of skill sets against current business needs.
  • Lead, direct, guide, and coordinate activities and workload to ensure the accurate and timely delivery of required digital and print communications throughout the organization (newsletter, annual report), media outlets, public, internet.
  • Schedule staff and enter/manage staff payroll and vacation requests.
  • Develop department operational budget; track and monitor budget variances.
  • Analyze print services to determine potential cost savings.
  • Editing and proof reading materials according the generally accepted principles of journalism and Humber River Hospital style guide.
  • Participate in development of strategic goals and programs that advance the business and drive employee engagement.
  • Works closely with the Director, Communications as a key resource and support, including serving in an acting capacity when the Director is out of the office.

Requirements:

  • Undergraduate Degree in Journalism, Media or Communications (Masters preferred)
  • Professional Communication Certification or membership in a recognized Public Relations association (i.e. Canadian Public Relations Society, Public Affairs Association of Canada, International Public Relations Association, ABC, or APR)
  • A minimum of five (5) years professional work experience in public affairs, corporate communications or mainstream media
  • A minimum of three (3) years of media relations experience
  • A minimum of three (3) years of people management experience
  • Proven experience in corporate communications or public affairs, writing, editing and developing crisis and issues management strategies in a healthcare or hospital (preferred)
  • High level of competency in MS Office, PowerPoint, Illustrator, InDesign, Photoshop, Content Management and user experience design
  • Demonstrated strong communication and interpersonal skills, with the ability to work collaboratively with physicians, inter-professional team members, and other stakeholders
  • Possesses highly developed analytical, problem solving and critical thinking skills
  • Excellent oral, written, and presentation skills, with demonstrated competency in information and communication technology
  • Demonstrated excellent organizational and coordination skills and the ability to prioritize multiple competing workload demands
  • Excellent organizational, critical appraisal and analytical skills.
  • Ability to work independently and as part of a team.
  • High level of initiative and self-direction.

Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis

Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.

We are a Huron Consulting hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the Toronto Academic Health Science Network (TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Hospital as a community academic hospital.

Humber River Hospital was the recipient of the 2021 Excellence in Patient Safety Award by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practices.

Why? Because at Humber River Hospital, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care…healthier community.

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow’s healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees – from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Hospital.

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